Total Defender

Simpler. Faster. Friendlier.

Protect your business from chargebacks with a unified fraud defense approach using Total Defender, ensuring comprehensive security across all transactions.

Reduce Costs

Easily tackle undefended chargebacks and high-risk transactions with Total Defender, providing a comprehensive solution to protect your business from fraud and financial loss.

Stay in Business

Explore over 120 real-time fraud prevention tools designed to reduce friction and minimize losses throughout the payment journey, ensuring secure and efficient transactions.

Safer Checkouts

Expand effortlessly across multiple markets and commerce channels with real-time transaction screenings and a strong risk prevention strategy, ensuring secure operations at every level.

Higher Win Rates

Enhance your chances of success in disputes with a streamlined, efficient approach to managing chargebacks, ensuring quicker resolutions and better outcomes.

Total Defender

Powerful Protection Against Fraud and Chargebacks

A unique, fast, and simple solution to chargebacks, designed to streamline the process and ensure efficient resolution with minimal disruption to your business.

Create Your Defence

Build your defense effortlessly with Total Defender’s easy-to-use document upload tool, streamlining the chargeback process and ensuring a stronger case.

Real-time Updates

Click “Defend” to start tracking your chargeback defense in real-time, receiving clear status updates and progress directly within Total Defender for easy management.

Chargeback Alert Management

Total Defender

Empower your decision-making with actionable risk insights.

Proactively mitigate chargebacks with comprehensive risk data in Total Defender.

TC40

Issuing banks send TC40 alerts to notify merchants of fraudulent customer claims.

ETHOCA Alerts

Leverage Ethoca Alerts to receive real-time issuer data, significantly accelerating fraud detection and response times.

SAFE

Receive proactive fraud alerts with SAFE, enabling early detection of potential fraudulent transactions.

Total Transparency, Total Control with Total Defender

Gain full visibility into chargeback fees and communicate directly with issuers for optimal fraud dispute resolution.

Total Defender

Comprehensive Risk Management Solution

**Discover a comprehensive suite of tools designed to proactively address chargeback risks, safeguarding your business and optimizing your payment processing.**

Complete Visibility

Download your Chargeback Defense Report for a comprehensive analysis of your customer’s transaction history.

Defence Customisation

Fortify your defense at any time by adding or replacing evidence within your chargeback case.

Dynamic Alert Filtering

Effortlessly navigate your chargeback data with our quick search tools. Filter by dispute type and status to find the information you need.

Trackable Changes

Stay informed with automated updates: Monitor the progress of your chargeback defenses directly within your Total Defender dashboard.

Frequently Asked Questions

Taking payments over the phone means you can take payments from your customers faster and easier. You won’t need to wait up to 30 days for an invoice or until your customer makes a payment in person. Instead, you can easily sign in to a virtual terminal, take a customers’ card details over the phone and quickly enter them into the system for a quick and secure payment.

You will be able to take payments from customers using all the main credit cards and debit cards, including Visa, MasterCard, Maestro and American Express.

We have a range of merchant services that allow you to take card payments in a variety of ways.

Card machines Take payments from a card reader at your till or reception, around your restaurant, or whilst you are out on the road, with our choice of point of sale machines.

Payment gateway Take card payments through your website online, in-store or over the phone with our payment gateway.

Online Payments Enjoy seamless debit or credit card processing on any device with online payments.

The virtual terminal is equipped with the latest security, giving you peace of mind. In addition, all of our phone payments systems are PCI-DSS compliant. PCI compliance is the security standard endorsed by credit and debit card companies, such as Visa and Mastercard, and ensures you have the right controls in place to protect yourself and your customers when they pay.

Start Taking Payments With Total Control Today

Total Control is your all-in-one business solution. Request a quote or schedule a call to experience a demo of our powerful feature suite.